If items are not available or accessible upon pickup, another day's rental fee will be charged, and the customer will be charged again
for an additional trip, no matter whose fault it is. The customer has the option to go pickup the items and return them to our store to
avoid this fee. It is not RaRa Event Designs responsibility to ensure the items are ready for pickup or stay at your venue and look for
missing items. It is important for you or your coordinator to work out these details prior to your event.
 

 For Weekend Orders:

Weekend orders are released on Friday and are due on Monday. We are closed on Sunday.  Orders may be released on Thursday for an additional fee.

For Weekday Orders:

Weekday orders are released the day before and are due back the day following.  Rentals are charged by the day.

Pricing Policy:

Rental Prices are subject to change without notice. Price quotes are valid for 14 days.  All rental prices non-negotiable.

Corporate Rate Pricing:

Caterers receive a discount on all food and

beverage equipment.

Florists receive discounts all vases, candelabras and arches. Tax ID is required for discount products.

 Delivery Fee:

Our delivery fees start range from $25 - $50. 

This fee is calculated based on the number of items, bulkiness, and delivery location.  Items must be gathered and ready for loading

following event. Delivery includes drop off on Friday or Saturday and pickup on Monday. Same day pickups and pickups after 5 pm

incur additional fees. Items must be stored indoors until return pickup.

Round Trip Delivery:

Delivery fees are assessed based on a two-trip basis, one to deliver, one to pickup. If additional trips are required, you will

automatically be billed.  If your ceremony and reception are in two separate locations, additional delivery fees will apply. A

responsible party (you or another adult 21 years of age or older) must be present upon delivery to sign the delivery slip and accept

the items suitable for use. Any services added to the order at that time will be charged to your account.

Delivery Details:

Standard delivery fee includes drop off on the lowest level of the structure. Items which need to be transported in the elevator, stairs,

or require multiple trips up the stairs or elevator are charged a special delivery surcharge between $50-$200. Please be specific

about the delivery details of your location prior to making your reservation. If RaRa Event Design discovers a special delivery situation upon arrival, the credit card on file will be charged

automatically.

Rental fees do not include setup of the item. Paying for delivery does not include setup of the item.

For an additional charge, RaRa Event Design will provide the staff to setup or install the rented item and/or applying the rented

decorations. We do not install or decorate with items that did not come from our establishment. Fees are based on total number of

items, assembly time and decorating involvement. Does not include breakdown and removal. 

Pickups:

Rentals must be picked up in a secure vehicle.  A valid drivers license for the driver, a credit card and ID for the cardholder must be
on file. Items must be returned on your due date to avoid additional charges. Any items missing upon return are automatically
charged for replacement or late fee (additional day). Client is to inform us upon arrival if something is damaged or missing. If items
are not returned within 3 days, replacement fees will be assessed on top of the rental fees, no refunds, no exceptions.

For bulky orders:  (columns, candelabras, etc)
Bulky orders must be picked up in a full size pickup with tailgate, moving blankets and tie downs. (Customer is responsible for
providing their own moving supplies) pickup trucks arriving in rainy weather or without appropriate supplies will be denied rentals and
will not be eligible for a refund. Tarps are not acceptable as an alternative to an enclosed vehicle.

For Small orders:
Small orders may be picked up in a car or vehicle of choice, but items must be in the enclosed portion of the vehicle.

Returns:
If items are returned late, the customer will be charged for an additional day. If items are not returned within three days, and
customer is not able to be reached, replacement fees will be assessed and charged to the credit card on file. Communication is
important.

Renters Responsibility/Damage Waiver.
RaRa Event Desing does not offer a damage waiver. Renter assumes full responsibility of the item upon possession, and agrees to pay
for lost or damaged items.

 If you opt to perform this task yourself, all rented items including accessories and small parts must be placed back into proper

containers, and cleaned if necessary. (Example: candles, candle holders, petals, table crystals, vases) Please do not leave water in

your vases, and do not throw away small rented items. All vases, containers, boxes, totes and packing materials must  be returned to

avoid replacement fees.

 Visa, MC, Amex, Discover, Cash, Checks, Money Order accepted.

Security Required:

A valid credit card must be kept on file, even if you are paying by cash or check. The credit card will be used for damages, missing

items, late fees, or replacement fees, cleaning fees or added services. The credit card will be charged if changes are made the day

of the event, such as added services, labor or additional items are requested. If you submit a check that is subsequent returned, you

will be required to pay in cash or credit card only. A $30 fee is assessed on all returned checks. Check payments are not accepted

the week of the event, as there is not sufficient time to clear the bank.

Refund Policy/Cancellations:

ALL PAYMENTS NON REFUNDABLE, NO EXCEPTIONS. Please be aware that once the contract is signed, and your event date

scheduled, all other clients have been refused your specific rentals and services for your event date, and thus all payments are non-

refundable. If your event is cancelled at least 14 days prior to your event (during business hours on that Friday) you will lose your

deposit, but will not be required to pay the final half.  If your event is cancelled a few days before your event, you will not be eligible

for a refund, and  you will be required to pay the balance in full, since we did not receive sufficient notice.

Cancellations of Special Orders:

We must receive at 45 day notice if you are cancelling an order for items not in stock or special ordered. The deposit would still be

non refundable, but no further payment would be due if we receive sufficient notice. Please check with the owner if you have

questions about whether or not your items are in stock. Special orders that are cancelled within 30 days of the event must be paid in

full, no exceptions.

Payment for Damaged/Missing Items:

Simply Elegant Weddings will notify you immediately upon return or pickup if items are missing. After further inspection and

laundering, we may be contacting you for additional cleaning or replacement fees.  The Credit card on file is automatically charged

for missing or damaged items. Client may opt to continue to pay the daily rental rate for the missing items until they are located.

 All changes must be placed in writing, faxed or emailed as to avoid any confusion. You must call and confirm that the changes have

been applied to your invoice and request an updated invoice. A detailed invoice will be submitted following any changes to your

order by email or fax. Additional services require an appropriate deposit and will be charged to your credit card unless other terms

are specified. Emails are considered legal and binding and do not require a signature to be valid. If changes are made the day of the

event, a responsible party must sign for them upon delivery, pay with cash, or the credit card will be billed automatically. Substitutions

are allowed with a 14 day notice but No substitutions are allowed within 14 days of the event. Items may be added based on availability.